Thank you for helping us receive the TOP SERVICE 5 STAR rating from Yahoo! Just look below for what our customers are saying. SportTrainingStores.com 4937 Mills Industrial Pkwy., #200 N. Ridgeville, OH 44039-1953 440-327-6979 (fax) 440-327-6977 Pro Shop located at: 10th Inning Training Center 5030 W. 140th Brookpark, OH 44142 www.10thinning.net sales@sporttrainingstores.com Return policy: In the event you are dissatisfied with our merchandise, for any reason, please return your unused merchandise in the original shipping container within 30 days for a full refund (less our original cost of shipping / a restock fee may apply). This Customer Service Policy is offered so that in the event upon receipt of your order and physically viewing your merchandise and you are dissatisfied with your merchandise, you may return the unused merchandise with no questions asked for a full refund (less our original cost of shipping / a restock fee may apply). Merchandise returned for reasons other than improper shipments or defective merchandise will be at the customer's expense. Please note that returned merchandise must be unused. Customers may not use, test and/or practice with training supplies before returning merchandise and attempting to receive a refund. Training equipment requiring assembly should not be fully assembled and used before attempting to return and receive a refund. Opening and viewing video tapes is considered using. Any merchandise being returned must be returned within 30 days of receipt, a restock fee may apply. We will provide full refunds for any defective merchandise or any improper or incomplete shipments. Shipping information: We ship by UPS Ground, Fed X Ground, US Postal Service and Priority Mail. All shipping charges include shipping and handling and are based according to individual product weight and container size (UPS standard oversize charges may apply and are included, if applicable). To check or inquire about shipping charges, click the order button and give us your shipping address. You will be given a chance to confirm your order (with shipping charges) before the order is processed or entered. The web site cannot calculate your shipping charges unless we know where the order is being shipped to. Please note that orders under 3 lbs. will usually be shipped via Priority or regular first class mail. UPS Commercial means delivery to a commercial shipping address. Method of Payment: We can not and do not accept international credit cards and we only ship within the U.S. Sorry for any inconvenience. Customer Comments: "Before ordering I read reviews from your customers. They were not wrong. Due to a problem with a well known store on the web, I turned to you to get a Christmas gift quickly. You did not fail. I cannot believe how quickly my order came. Thank you for everything!" “Every Product I have ever bought from SportTrainingStores has exceeded my expectations. They are more than just a retailer, they are truly consultants." “great service and quick delivery. Prices are also great” “I received the product that I ordered very quickly, the address was correct and the product was exactly what I ordered. I would definitely shop on line with the Sport Training Stores again and would recommend them to other consumers.” “My first choice in purchasing sporting equipmqent.” “Great pricing on items I ordered. Order shipped very quickly and received within a week. Thanks so much! Very pleased with this shopping experience.” “The best thing I enjoyed was that satisfaction in shipment. Priority mail is the way to go. Very easy to navigate through the web sites to see what I am looking for.” “Great and speedy service.” “The prices were much better than the competitors.” “All the other comments on the website are correct. I also had a great experience doing business with them!! They were very prompt with my order and in communicating with me about it. I'm very pleased.” “I received the items sooner than anticipated, a nice surprise!” “Excellent, friendly customer service. The best shopping experience so far I have experience in the internet. This merchant is highly recommended. I had the best deal in town. Thank you very much for everything.” “There actually was a problem with a shortage in my shipment. Although, the original order came so quickly and then the replacement was sent speedily it made up for the mistake.” “Thank you for your quick response. I will be ordering products from you again. Many thanks.” “Order arrived when they predicted. I got the correct item.” “Good Communication.” “With great prices, very reasonable shipping charges and especially speedy delivery - what's not to like? Thank you for your excellent service” “I received my order within days. I really appreciate the promptness. I'd order from there again if needed.” “Order placed easily, shipped on time. My nephew likes it very much. Great experience, Thanks” “Great site for sports merchandise. The baseball site is a lot more than the best prices I could find, (and I looked everywhere), it also gave me the best advice on my purchase. It is my third order from sportstrainingstore.com, and I will use them exclusively from now on.” “Sports Training Stores.com were very helpful in making sure my order was received in time for Christmas. I highly recommend them for any purchase.” “Very fast shipping; appears to be a good, quality product. Could not ask for a better transaction.” “Fastest service I've ever received with internet shopping.” “Fast Shipment! Excellent Transaction! Thanks!” “We were surprised that the the goods we ordered arrived here really really fast!! We were very happy! Thank you.” “Good product selection and price, good info at order time, detailed and thorough invoice, shipping on time, product packed well, good product, as advertised. Recommended” “I had a little shipment blip and it was taken care of immediately, personally and professionally.” “No problems. Fast shipping. Great products.” “Quick, fast service...Thanks!” “Shipping was very timely...nice job!” “Order handled promptly and without issues. Shipping was timely. Absolutely no problems and would recommend to others.” “Price was very good. Service was above average.” “they replied to my email question within 24 hours and then I placed the order. The item arrived in plenty of time for xmas. I was very pleased with the order.” “fast service and no gouging on the shipping charges. A lot of companies make up low prices with hidden handling charges, but not here.” “My expectations are always high so I could only evaluate as good. The process was easy and communication was perfect. I will use Sport Training Stores.com again.” “A very successful transaction with notification and delivery above average.” “Great service. The products shipped quickly. I made one inquiry and they responded promptly. I recommend sporttrainingstores.com” “Extremely easy to deal with! I would highly recommend them to others.” “Easy transaction, prompt delivery - everything went great! Great prices in their catalog, too.” “Nice well-made products, very happy when I received my order!” “My equipment came, and just like they said, the product was the best on the market. I called for customer service, and received a very quick response. And their prices are very reasonable. I bookmarked this site for all my sports equipment purchases!” “quick responses, fast shipment” “very fast shipping and informative web pages” “MY order was processed and shipped faster than I expected. Within 3 days I had the item I ordered and was very pleased with my experience with the SportTraingStores.com.” “Great company! Nice people to deal with!” “Fast and great service” “Fast shipping, quick response to order placement would purchase products again.” “Fast delivery, outstanding product and service.” “Great Products and fast service and delivery.”